Thank you for shopping at BirdsFanatic.com. We strive to ensure your complete satisfaction with every purchase. Please review our refund and return policy below.

We reserve the right to cancel orders in cases of product unavailability or stock depletion. If your order is affected by inventory shortages, we will promptly process an automatic cancellation and issue a full refund to your original payment method within 5-7 business days. You will receive an email notification regarding the cancellation and refund status.

While we strive to maintain accurate stock levels, occasional inventory discrepancies may occur due to high demand or system updates. We appreciate your understanding in such situations and remain committed to providing transparent communication throughout the process.

Return Eligibility

  • Returns are accepted within 30 days of purchase
  • Items must be unused and in the same condition as received
  • Products must be in their original packaging with all tags attached
  • A valid proof of purchase or order receipt is required
  • Only regular-priced items qualify for returns; sale items are not refundable

Return Process

For Damaged or Defective Products:

  • Inspect the product immediately upon delivery
  • Document any damage with photos
  • Report issues within 72 hours of delivery
  • Contact our customer service team to initiate the return process

For Change of Mind Returns:

  • Returns must be initiated within 30 days of purchase
  • Customer is responsible for return shipping costs
  • Return shipping costs are non-refundable

Refund Processing

  • Refunds will be initiated within 2-3 days after receiving the returned item
  • The refund will be processed to the original payment method
  • Processing fees may be deducted depending on the order

Non-Returnable Items

  • Custom-made bird houses or cages
  • Items marked as final sale
  • Products damaged due to improper use
  • Items without original packaging

Product Warranty

  • Our wooden bird houses and cages come with a 3-year warranty covering:
  • Manufacturing defects
  • Inherent termite and borer issues

Warranty Exclusions:

  • Damage from direct sunlight or water exposure
  • Minor cracks due to wood movement
  • Scratches from cleaning
  • Damage from incorrect installation
  • Surface unevenness up to 5mm

Shipping Guidelines

  • Returns must be properly packaged to prevent damage
  • Include your order number and return reason
  • We recommend using a tracked shipping service
  • The customer is responsible for the item until it reaches our facility

Contact Information

For any questions about returns or refunds, please contact our customer service team:

  • Email: support@birdsfanatic.com

We reserve the right to modify this policy at any time. Any changes will be effective immediately upon posting to the website.